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2020-03-27

Update for Business Partners on Aebi Schmidt UK conduct and accessibility regards COVID-19

With reference to our earlier communication, our priority remains the health, safety and wellbeing of our employees and their families, customers and business partners. Now, in light of the Governments recent and developing announcements we would like to give you an update on further measures we have implemented:

 

Accessibility in general

All those in our company that can work from home are now working at home. All our regular contact numbers remain in place and are diverted to the responsible personnel. We will continue to support you as best we can. Should you, have a special situation or request, please contact us so we can find a solution together that complies with the regulations.

 

Engineering Support

Due to the nature of our business our engineers will for now remain available to assure maintenance of any critical infrastructure. In order to ensure a safe service for both our staff and your own, we must follow these protocols:

  • Vehicles to be left in a safe work area, away from other people, with cleaned and disinfected keys in the vehicle or at an agreed drop point where they can be collected so that contact can be avoided.
  • Any instructions or notes relating to the visit must be provided by phone or from a safe distance of minimum 2m.
  • Our engineers will comply with all site rules and regulations, wear correct PPE at all times, conduct regular hand washing and adopt appropriate clean down procedures after work.
  • Due to various restrictions we may unfortunately see some delays.

 

Sites

Both our sites are closed to all non-essential staff and any visitors. Our IVA Test Centre is now closed until further notice. Our customer support team will keep you fully updated at all times.

 

Parts Supply

Our parts team is available to take orders via email, phone or the webshop. Our warehouses in both the UK and Germany remain open and operational. Several measures and additional requirements in place in the UK and other countries have an effect on the transport of goods; these measures may cause delays in delivery, which we cannot influence.

 

The situation demands solidarity, understanding, cooperation and even more communication from all of us. We thank you for your understanding and commitment. If you have any questions, please do not hesitate to contact us by phone.

 

Kind regards,

the Aebi Schmidt UK Management and Team